What To Do When A Customer Fails To Pay You

In this episode, Claire and Simon delve into the significant CrowdStrike IT outage that impacted major systems worldwide, including the NHS and airports. They discuss the irony of a specialised anti-virus company causing such a disruption and the broader implications of relying heavily on a few key tech players. This conversation extends into reflections on global economic shifts, drawing parallels with historical corporate changes and the potential future of tech dependency.

The deep dive segment addresses a pressing issue for many businesses: dealing with customers who refuse to pay. Simon shares a personal story about a client who maliciously refused to settle a substantial bill. Claire provides a comprehensive guide on the steps to take when faced with non-payment, from understanding the reasons behind the refusal to the legal processes involved. They discuss the differences between handling B2B and B2C debts, the role of debt collection agencies, and the importance of clear communication and negotiation skills.

The episode wraps up with a fascinating "Profit Cash Growth Extra" segment, introducing a unique tool: the timed padlock. Simon and Claire discuss how this gadget can help manage screen time, improve team meeting focus, and even control kids' access to sweets. They emphasise its potential to create a fun and engaging environment while promoting productivity and focus in both personal and business settings.

Join Claire and Simon for an episode filled with practical advice, intriguing discussions, and a touch of European culinary delight.

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ABOUT THE HOST:

Claire Hancott through Profit Cash Growth helps 6 & 7 figure business owners to increase their profit, improve their cashflow and grow their business using their numbers.

As a finance director & chartered management accountant, Claire has nearly 20 years’ experience in finance and running businesses of her own. This gives her a unique insight into the information and support business owners need to grow a financially successful business.

Claire passionately believes that every business should be run by the numbers because the numbers in your business are telling you a story about what is and isn’t working and where your opportunities lie. Claire’s mission is to provide insightful management accounts, reports and advice to business owners and support them to make smarter decisions.